Your Franchise Support Team
Stroud Homes supports its Franchisees with a team of professionals who are fully dedicated to seeing you and your Franchise prosper.
Learn more about the team that guides our new Franchisees through the startup process and onward throughout the development of the Stroud Homes business.
James Stroud – Director
Based: 25% Brisbane, 75% Frequent Travel
Key Franchise Support Roles:
- Strategic Leadership: Sets the long-term vision for Stroud Homes, aligning with market trends, customer needs, and franchise success.
- Franchise Development: Leads recruitment and support of the franchised Stroud builders, ensuring training, resources, and brand consistency.
- System Optimisation: Develops scalable systems and processes to improve efficiency, operations, and customer experience.
- Operational Oversight: Manages build quality, customer satisfaction, and financial performance across the Stroud Homes network.
Claire Klease – Operations Manager
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Franchise Agreement Coordinator – Ensures that each Franchise Agreement is signed and appropriately implemented.
- New Franchise Set Up – Responsible for ensuring each franchisee is set up the best way possible for success.
- Daily Operations Oversight – Oversees the operations of Head Office team members to ensure that everyone is on track and completing tasks in a timely manner.
- Operations Manual – Creates new Operations Manual entries and notifies the entire Stroud Homes group so the update can be implemented in each office.
Sharnna Anderson – Administrative Manager
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Reporting – Compiles all the weekly and monthly reports from each franchise.
- SH Portal Development – Creating new reports to help you better understand your business performance..
- Franchise Conferences – Responsible for arranging all franchise events including conferences, training days and fun days.
- Accounts – Responsible for accounts receivable and payable.
- Assistance – Assists you with issues regarding Dropbox and accounts.
Scott Clague – Franchise Support Manager
Based: 50% Sydney, 50% Travel
Key Franchise Support Roles
Recruitment & Training:
- First Contact – Meets with new prospects to discuss franchise opportunities.
- Start-Up Training – Provides start-up training to new franchisees.
- Ongoing Training – Ensures each franchisee has sufficient and appropriate training as per the training program.
- Procurement Coordinator – Maintains a relationship with suppliers to ensure that we are receiving the best possible pricing.
Eileen Bruce – New Home Design Administrator
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Plan Development – Creates and maintains home design plans.
- Marketing Material – Updates Marketing Material when plan details change.
- House & Land Package Advertising – Assists you in creating house and land listings to increase your enquiries.
- General Assistance
Stephanie Cusack – Administrator
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Enquiries & CRM Management – Oversees the ongoing management and improvement of the CRM system, including the efficient distribution of build enquiries to relevant teams.
- Staff Onboarding/Offboarding – Coordinates the smooth on/off boarding of staff, including systems access, orientation & training access.
- Digital Profile Management – Maintains up-to-date and accurate information across all team platforms, including Google, social media, the website, and other digital channels.
- Merchandise – Distributing merchandise and brochure orders as needed to each franchise office.
- General Assistance
Fallon Barr – Marketing Coordinator
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Graphic Design – Designs visually appealing marketing material.
- Content Creation – Completes creatives for signage, editorials, social media marketing and various digital concepts.
- Social Media – Maintains an active presence across all Australian and New Zealand social media platforms.
- Franchise Marketing Support – Provides guidance and resources for franchisees self-managed marketing.
- Marketing Campaigns – Oversees and coordinates campaign shoots.
The Advantages Of Joining The Stroud Homes Network
At Stroud Homes we ensure that all of our franchisees are supported through the transition of starting their own business. We have refined this process over the years and have committed staff and proven systems in place to get you to where you need to be.
- High-Quality House Plans
- Buying Power
- Sales and Marketing
- Website
- Training, Mentoring and Support
- Proven Software and Construction Management Systems
Questions? Contact us today!
If you’re loking for a building company for sale and you want to know more about our award winning systems, please get in touch. We’re looking forward to explaining more to you!
